Global Client Manager (6-Month Fixed-Term, Remote)

About the role

Generation, a global nonprofit supporting adults' economic mobility through employment, is looking for an organized, relationship-focused and performance-driven Client Manager to attract and oversee the onboarding of employer partners in Pan-Africa. The role is remote and fixed-term for 6 months, with the main aim of creating project opportunities through a creative design process with SMEs.

Key responsibilities

• Serve as the primary relationship contact for global remote employer partners across Pan-Africa
• Manage employer onboarding for the Digital Talent Hub (DTH)
• Hold regular project management meetings, check-ins and performance reviews, and monitor project performance, retention and satisfaction
• Maintain the CRM and documentation of all employer interactions, and track engagement, hiring outcomes and performance data
• Oversee project planning, execution and delivery in close collaboration with internal teams (talent and alumni management, marketing, operations, BD systems and administration)
• Provide weekly or monthly reports to program leadership and support program insights, alumni activities and feedback loops
• Identify opportunities to expand services or introduce new solutions that add value for the client
• Resolve client concerns promptly and address issues to ensure client satisfaction
• Track project budgets, timelines and resources to ensure efficient delivery and profitability

Required profile

• Capable of account management, partnership management, talent placement or HR/recruitment roles
• Strong stakeholder management and communication skills, and proven ability to build and maintain business relationships
• Able to manage multiple employers and priorities
• Experience in the African tech or talent ecosystem is a plus
• High level of initiative, professionalism and empathy; able to manage conflicts and escalate issues appropriately

Required skills

• Deep understanding of DTH subject areas: Digital Marketing, Data Analytics, Customer Support, Sales or Web Development
• Relationship management, reporting and record-keeping, problem-solving and stakeholder engagement