AVVC Engineer

About the role

Oceaneering Group Enterprise is hiring an AVVC Engineer who works closely with Service Delivery Managers, Operations Teams, customers, third-party vendors and globally dispersed support teams to deliver a high-quality AVVC service. The role requires strong troubleshooting capability, hands-on support experience and the ability to perform onsite diagnostics, hardware replacement, configuration, administration and user support.

Key responsibilities

• Support Service Delivery Managers, Operations Teams and customers, and administer Microsoft Teams Rooms and related collaboration technologies.
• Manage and support AVVC incidents, service requests, problems and change activities.
• Perform proactive monitoring and health checks of meeting rooms, collaboration and digital signage environments.
• Diagnose and resolve hardware, software, audio, video, connectivity and room system faults; support executive meeting rooms and business-critical collaboration facilities.
• Maintain room booking and scheduling platforms, and support digital signage and IPTV platforms, including content publishing, screen management and fault diagnosis.
• Administer room control systems and AV peripherals such as microphones, speakers, DSPs, touch panels, cameras, presentation systems, booking panels and displays.
• Perform firmware upgrades, software updates, patching, preventative maintenance and room certification testing.
• Coordinate escalations with vendors, perform onsite troubleshooting and break-fix, and carry out root cause analysis and corrective actions.
• Support project delivery, technology refreshes, system migrations and deployments, and prepare technical documentation, room inventories and support records.
• Support service reporting, KPI monitoring, ticket trend analysis and continual service improvement, and ensure compliance with change management and operational processes.

Required profile

• At least 3 years' experience supporting meeting room technologies, unified communications, video conferencing or professional AV systems.
• Experience with Microsoft Teams Rooms, room-based video conferencing, digital signage, IPTV, room booking systems, AV control systems and audio processing.
• Experience with ITIL Incident, Problem, Change and Service Request management and in a customer-facing support environment.
• BOSIET or MIST certification, or willingness to achieve them.
• Willingness to travel locally within Angola, offshore and internationally as required.

Required skills

• AVIXA CTS or CTS-I certification preferred; Microsoft Teams Rooms administration knowledge or certification preferred.
• CCNP Collaboration or equivalent unified communications experience advantageous.
• Vendor training in Yealink, Extron, Exterity/VITEC, Condeco/Eptura or Crestron advantageous and may be required.
• Strong troubleshooting, fault-finding and problem-solving skills, and good communication with technical and non-technical stakeholders.

To apply, use the Apply Now option on the listing.