IT Assistant (G5) - UNFPA, Luanda

About the role

The UNFPA IT Assistant (G5) supports the implementation of Information Technology policies and standards set by headquarters, provides IT support to the UNFPA and WHO Country Offices in Luanda, and delivers daily technical support to users of information management tools and technology infrastructure. The post covers hardware and software support, network administration and help desk functions.

Key responsibilities

• Ensure compliance with corporate information management and technology standards, and support the use of the Quantum and Business Management Systems (ERP)
• Act as first point of contact for IT services, run the IT help desk and train users on web, intranet and ERP systems
• Install and upgrade software, patches and antivirus programmes, and monitor file servers
• Manage security and administrative rights, and support users in virus detection, removal and prevention
• Troubleshoot networks, support database systems and maintain an IT reference library
• Manage the IT inventory, help procure IT equipment and services, and pay IT-related utility bills
• Implement Business Continuity Plans from an IT perspective and support key events and inter-agency working groups

Required profile

• Secondary education completed; first-level university degree preferred in IT, computer science, MIS or business administration
• 5 years of relevant experience, including network administration, hardware and software support and web design
• Certifications in hardware and software management, such as CCNE and MCSE/MCP
• Help desk or user support experience; previous experience with a multilateral or UN organization highly desirable
• Fluent oral and written Portuguese and English; working knowledge of another UN official language is an asset

Required skills

• Windows-based applications, LAN operating systems, IT security and antivirus systems, ERP
• Spreadsheet and database packages, web-based management systems
• Network troubleshooting and administration