Sales Director

About the role

The Sales Director will lead country‑level sales pricing, planning, forecasting, partner management and trade marketing. The role ensures alignment between sales objectives and organisational goals while fostering collaborative relationships with partners, clients and internal stakeholders to drive sustainable growth.

Key responsibilities

• Develop and execute regional sales and connected services strategies, supporting ancillary functions such as billing, collections, customer service and insurance.
• Ensure strategic and operational promotions are delivered on time, within budget and in line with brand standards.
• Design regional sales strategies that complement the national sales plan and maximise sales effort.
• Review and optimise operational processes to comply with Multichoice Group policies.
• Report indirectly to Consumer Sales & Distribution Head and Connected Services Head for regional KPIs.
• Maintain service levels across the region by managing staffing, training and scheduling for customer service touchpoints.
• Monitor regional metrics, drive continuous improvement in customer experience and communicate feedback to the sales leadership team.
• Resolve escalated customer queries within agreed SLA timelines across all B2C touchpoints.
• Recruit and contract third‑party partners, ensuring alignment with national strategy and Multichoice standards.
• Engage agencies, installers and other partners on trade developments, customer experience and service offerings, and monitor their performance against contractual obligations.

Required profile

• Proven leadership experience in sales, pricing, forecasting and partner management.
• Strong ability to align commercial objectives with organisational goals.
• Excellent collaboration skills with internal and external stakeholders.
• Experience overseeing operational processes and ensuring compliance with corporate policies.
• Ability to manage customer‑centric service delivery across multiple channels.

Required skills