Content Moderator (Trust & Safety Specialist)

About the role

The Content Moderator (Trust & Safety Specialist) ensures that user‑generated content complies with platform policies, legal standards, and community expectations. Working remotely, you will protect the online environment by reviewing text, images, and videos, and by responding to emerging abuse patterns.

Key responsibilities

• Review and act on reported content across text, image, and video formats, focusing on high‑priority queues and edge cases.
• Monitor daily queues to detect new abuse trends (e.g., spam techniques, coordinated hate campaigns) and promptly escalate to the Policy team.
• Provide feedback on moderation tool efficiency and suggest workflow improvements to increase speed without sacrificing accuracy.
• Maintain a high accuracy rate (95%+) on moderation decisions and participate in calibration sessions for consistency.
• Investigate removal or suspension cases, making fair reinstatement determinations.
• Serve as a designated responder during “red‑alert” events such as graphic live streams or coordinated harassment campaigns.

Required profile

• Minimum 2 years of experience in content moderation, trust & safety operations, or community management for a major tech/social media platform.
• Strong emotional resilience and proven strategies for digital wellness when reviewing disturbing content.
• Deep understanding of regional nuances, cultural sensitivities, and the ability to differentiate hate speech from protected political speech.
• Track record of meeting high‑volume quality metrics (e.g., 80‑100+ items per hour) while maintaining attention to detail.

Required skills

• Proficiency with moderation tools such as Hive, Besedo, and Salesforce.
• Experience using Google Workspace for collaboration and reporting.