Technical Program Manager, Emergency Cash

About the role

GiveDirectly's Emergency Cash team delivers rapid, technology-enabled cash assistance to people affected by crises. The Technical Program Manager builds, configures and manages the technology behind these responses, including data collection, verification, payments and monitoring systems, ensuring they are reliable, replicable and ready for rapid deployment. The role reports to the Senior Product Manager, Solutioning, Emergency Cash, is fully remote and overlaps with an East Africa timezone by at least 3 hours. It is open to two vacancies.

Key responsibilities

• Lead end-to-end technical program delivery during emergency activations, covering scoping, requirements, configuration, QA and testing, troubleshooting and closeout
• Work with Product, Tech, Research, Engineering, Data, Payments and Programs teams, and ensure systems meet data protection, privacy and financial control standards
• Manage technical training and onboarding for surge staff, collaborators and local partners
• Maintain technical documentation, deployment guides and incident-response protocols, and track readiness metrics such as uptime, deployment speed, integration failures, data quality and testing coverage
• Document design and implementation retrospectives, lessons learned and root cause analyses after each response
• Support risk assessments and mitigation of technical risks such as connectivity, data loss, device theft, fraud and system misuse

Required profile

• 5+ years of professional experience; a wide range of backgrounds is welcome
• Experience managing timelines, operational risk, stakeholders and complex deliverables across multiple workstreams
• Ability to work in fast-paced, ambiguous settings and make sound judgments balancing speed, risk and quality
• Fluency in English; preferred: experience in humanitarian or emergency response contexts

Required skills

• Comfort owning technical decisions without a predefined playbook
• Working proficiency with a programming or statistical language (e.g. Python, R, Matlab, Java, Apex); not an engineering or data science role
• Preferred, not required: relational databases (SQL) and data visualization

What we offer

• United States: base salary $107,070, 10% bonus at target, annual benefits stipend $21,393
• United Kingdom: base salary £70,250, 10% bonus at target, annual benefits stipend £2,760
• Kenya: base salary $72,550, 10% bonus at target
• Up to 20% international travel for emergency deployments, field testing, partner coordination and team retreats