Customer Support Agent

About the role

We are seeking an empathetic and detail‑oriented Customer Support Agent to join our customer success team. You will be the primary point of contact for our customers, handling inquiries, resolving issues, and ensuring a positive experience that builds lasting relationships.

Key responsibilities

• Respond to customer questions via phone, email, live chat, or social media in a professional and timely manner.
• Troubleshoot and resolve issues, escalating complex cases to higher‑tier support when needed.
• Educate customers on product features, usage, and best practices.
• Accurately log all interactions, issues, and resolutions in the CRM system.
• Collaborate with sales, product, and technical teams to convey feedback and improve offerings.
• Gather and document customer feedback to identify trends and recommend improvements.
• Stay up‑to‑date with product updates, company policies, and industry trends.

Required profile

• High school diploma required; associate or bachelor’s degree in communications, business, or related field preferred.
• At least 1 year of experience in customer service or support.
• Strong verbal and written communication skills with excellent problem‑solving abilities.
• Ability to multitask and manage time effectively in a fast‑paced environment.
• Empathetic, patient, and customer‑focused mindset.

Required skills

• Familiarity with CRM platforms such as Salesforce, Zendesk, or HubSpot.
• Proficiency in Microsoft Office or Google Workspace.