Business Analyst – Mobile Money

About the role

Africell is seeking a proactive Business Analyst to support the development and optimisation of its Mobile Money services in Luanda. You will act as the bridge between business stakeholders and technical teams to deliver effective digital financial solutions.

Key responsibilities

• Gather, analyse, document and validate business requirements for Mobile Money products.
• Collaborate with product managers, IT, developers, operations, compliance and customer support to translate needs into functional specifications, user stories and acceptance criteria.
• Coordinate User Acceptance Testing, validate scenarios, document defects and ensure requirements are met.
• Analyse performance indicators, transaction trends and customer behaviour to identify growth opportunities.
• Support integration with banks, merchants, payment gateways, APIs and other financial service providers.

Required profile

• Bachelor’s degree in Business Administration, Information Systems, Finance, Economics, Computer Science or related field.
• 3–5 years experience as a Business Analyst, preferably in Mobile Money, fintech, telecommunications or banking.
• Proven experience in requirements gathering, business process mapping, stakeholder management and UAT.

Required skills

• Knowledge of Mobile Money products (wallet, P2P transfers, bill payments, merchant payments, cash‑in/cash‑out, agent networks).
• Familiarity with Agile methodologies, Scrum and tools such as Jira, Confluence and Visio.
• Understanding of APIs, payment systems, digital wallets and financial transaction workflows.