L2 Support Engineer – MongoDB & Elasticsearch

About the role

We are looking for an experienced L2 Support Engineer to manage and support MongoDB and Elasticsearch environments across our operations in Angola and Kenya.

Key responsibilities

• Resolve incidents within SLA and ensure system availability and uptime.
• Perform upgrades, maintenance, and disaster recovery activities.

Required profile

• Bachelor's degree in Computer Science, IT or related field.
• Experience in production support environments and relevant certifications (MongoDB DBA/Developer, Elasticsearch).

Required skills

• MongoDB administration (replication, sharding, backup & recovery).
• Elasticsearch administration (clustering, index management, sharding, query optimization).
• Linux/Unix system administration.
• Shell scripting, Python or automation tools.
• Monitoring tools such as Kibana, Grafana, Prometheus, Datadog.
• Understanding of REST APIs and JSON.
• Familiarity with cloud platforms (AWS, Azure, GCP).