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Competências
Experiência
System Unit Head
Abdali Hospital
2025-01 -
Direct comprehensive system infrastructure operations, guaranteeing 99.9% availability and security for critical enterprise and healthcare services. Lead high‑availability virtualization strategy, managing Nutanix AHV and VMware compute resources. Administer Citrix VDI environment, designing machine catalogs, delivery groups and custom user profiles. Oversee IT service delivery and compliance through ManageEngine ServiceDesk Plus, aligning with strict SLA requirements. Successfully pass technical IT audits by delivering rigorous access reviews, security evidence and log alignment.
System Administrator
Abdali Hospital
2024-01 - 2025-12
Managed Active Directory domain services, including Group Policy Objects, OU structures and privileged access controls. Maintained core network services such as DNS, DHCP scopes and Microsoft Certificate Authority (AD CS). Administered cloud productivity suites (Microsoft 365, Google Workspace), handling licensing and secure permission models. Provided advanced systems engineering support for core business applications, notably SAP ERP and SAP EMR.
Senior End‑User Support Engineer
Abdali Hospital
2022-01 - 2024-12
Orchestrated centralized endpoint device lifecycle and patch management using ManageEngine Endpoint Central. Implemented data security architectures and perimeter threat controls with Bitdefender GravityZone. Served as escalation point for complex workstation, thin client, VDI client profile and medical peripheral issues. Coordinated with clinical teams to ensure zero‑downtime operation of medical devices and applications.
End‑User Support Engineer
Abdali Hospital
2019-05 - 2022-12
Delivered specialized technical support for hardware and applications to end users across the hospital network. Resolved incidents via Remedy ticketing system, achieving high satisfaction scores. Assisted in deployment and configuration of enterprise printers, DNS/DHCP services, and user workstations. Contributed to knowledge‑base creation and process improvement initiatives.
Idiomas
Arabic
fluent
English
fluent
Última atualização: há 5 horas