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6 anos de experiência

Competências

Administrative coordination Customer service Calendar management Document maintenance Email correspondence Cross-functional communication Meeting support Project support Quality control Prioritization Organization Microsoft Office Salesforce Shopify Adobe Analytics

Experiência

Administrative Coordinator

Joelle Collection

2023-01 -

Coordinate daily requests, project timelines and information updates across Marketing, Creative and Operations teams. Maintain accurate product records, documents and content in Shopify, verifying details and following up on corrections before publication. Support campaign and launch planning by organizing priorities, assets, deadlines and status updates, ensuring seamless cross‑functional execution.

Digital Operations Specialist

Lush

2022-01 - 2023-12

Supported daily digital operations and campaign updates, acting as the liaison between internal stakeholders and technical teams. Reviewed information for accuracy, updated systems and resolved requests while respecting tight deadlines. Implemented procedural improvements that enhanced data integrity and reduced turnaround time for digital assets.

E‑Commerce Merchandising Specialist

Hudson’s Bay

2021-01 - 2022-12

Maintained organized data and content across six website categories using Salesforce, PIM and Adobe Analytics. Coordinated updates with multiple teams, monitored deliverables and prepared information used for reporting and operational decisions. Ensured product information accuracy, contributing to a measurable increase in online conversion rates.

E‑Commerce Coordinator

Mackage / SOIA & KYO

2020-01 - 2021-12

Coordinated product launches, system updates and promotional activations while tracking details, approvals and deadlines. Provided day‑to‑day operational support, performed quality checks and communicated issues to the appropriate teams. Streamlined workflow processes that reduced launch cycle time by 15%.

Web Merchandiser

Laura Canada

2019-01 - 2020-12

Reviewed product information, imagery, copy and pricing; maintained accurate records and supported content updates on the e‑commerce platform. Assisted with landing page creation, campaign execution and cross‑team follow‑up in a deadline‑driven environment. Contributed to improved site consistency and enhanced user experience.

Idiomas

English

fluent

French

intermediate

Portuguese

native

Spanish