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2 anos de experiência

Competências

Financial Reporting & Analysis Regulatory Compliance & Risk Awareness Bookkeeping & Ledger Management Budgeting & Expense Control Microsoft Excel (Financial Modeling & Reconciliations) Team Leadership & Shift Coordination Customer Service Excellence Employee Training & Onboarding SLA Compliance & Problem Resolution Operational Efficiency Instructional Design Cashflow Management Financial Modeling Analytical Skills Leadership

Experiência

Team Leader / Line Trainer & Senior Customer Services Agent

BAS – Bahrain Airport Services, Terminal Building

2022-01 -

Proactive operational leader managing high‑volume passenger services and ground operations for airlines such as IndiGo, Salam Air and Royal Jordanian, ensuring strict SLA compliance, safety and on‑time performance. Led internal training initiatives, onboarding 35 employees across five cohorts and developing digital assessment tools that accelerated productivity while maintaining zero‑error quality standards. Coordinated team shifts, enforced compliance protocols and drove service excellence in a high‑pressure airport environment.

Financial Accountant / Bookkeeper

Commercial Establishments, Bahrain (Remote)

2022-01 -

Managed general ledger accounts, daily transactional bookkeeping and POS card payment reconciliations for multiple commercial operations. Prepared monthly financial statements, sales reports and monitored revenue thresholds to support administrative and VAT compliance. Built and maintained dynamic financial models in Microsoft Excel to streamline record‑keeping, cost tracking and operational analysis, enhancing decision‑making efficiency.

Idiomas

English

fluent

Arabic