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Competências

Administrative Support Document Processing Data Entry Electronic Records Management Customer Service Live-Chat Support Zendesk Intercom Freshdesk Help Scout Microsoft Office Suite Problem Solving Time Management Confidentiality Handling Multi-System Navigation

Experiência

Live Chat Customer Service Representative

A Man With a Plan Services LLC

2025-01 -

Delivered timely and professional live‑chat support, handling multiple simultaneous conversations while maintaining high standards of written English. Analyzed customer inquiries, provided structured responses, and documented interactions for follow‑up and issue tracking. Managed ticket workflows using Zendesk, escalated complex cases when necessary, and ensured confidentiality of sensitive information. Conducted follow‑ups on pending issues to guarantee timely resolution and maintained compliance with established procedures.

Idiomas

English

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