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4 anos de experiência

Competências

Requirement gathering Documentation Process mapping Problem solving Critical thinking Attention to detail MS Word MS Excel MS PowerPoint Photoshop CAD Customer service HR operations handling Analytical thinking

Experiência

Customer Service Associate

Sutherland Global Services

2022-01 - 2026-12

Managed HR operations for a Big‑4 technology client, acting as the primary point of contact for employee inquiries and documentation. Conducted requirement gathering and process mapping to streamline HR workflows, utilizing MS Word, Excel, and PowerPoint for reporting. Applied problem‑solving and critical‑thinking skills to resolve service issues, improving response time and client satisfaction. Collaborated with cross‑functional teams to ensure accurate data entry and compliance with company policies.

Formação

BTech (Mechanical Engineering) - APJ Abdul Kalam Technological University (pending)

Idiomas

English

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