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Competências
Experiência
Customer Service Agent
Air India Singapore Airport Terminal Services Pvt. Ltd.
2012-02 - 2013-09
Managed passenger reservations, boarding gate assignments and check‑in counters at Indira Gandhi International Airport Terminal‑3. Utilised airline reservation systems to process bookings and resolve passenger issues. Coordinated with ground staff to ensure smooth boarding procedures for domestic and international flights. Handled high‑volume customer inquiries, achieving a 95% satisfaction rating. Trained new agents on standard operating procedures and safety protocols.
Assistant Teacher
Cambridge Public School
2015-07 - 2016-05
Assisted senior teachers in delivering English and History lessons to secondary students. Prepared teaching materials, graded assignments and supported classroom management. Implemented interactive learning activities that improved student engagement. Collaborated with faculty to develop lesson plans aligned with the curriculum. Provided extra tutoring sessions, resulting in a noticeable improvement in student test scores.
Assistant Teacher
St. Paul’s Inter College, S.P.N
2016-07 - 2020-05
Delivered English and History instruction to classes of up to 40 students. Designed and executed curriculum modules, incorporating multimedia resources to enhance learning outcomes. Supervised student projects and organized extracurricular events. Conducted regular assessments and maintained detailed academic records. Contributed to a 10% increase in overall pass rates during tenure.
Idiomas
English
fluent
Hindi
fluent
Última atualização: há 1 mês